Please Note
There may be delays in responses to questions submitted to CBC National Client Services in the coming weeks. Please search the articles in the Help Centre to find answers to the most frequently asked questions before submitting your request for assistance.
CBC Gem
Technical
- I am constantly being logged out of Gem. What can I do?
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- How do I use Chromecast with CBC Gem?
- I'm experiencing issues streaming on Gem. What can I do?
- Why can't I download the Gem app from the Google Play store?
General
- How can I watch Gem on my tv?
- What is CBC Gem?
- How to enable or disable closed captioning on Gem
- Winnipeg Free Press
- How to enable or disable described video on Gem
- How do I unsubscribe from CBC Gem emails?
Premium
- Premium Exclusive content on CBC Gem
- What is the monthly subscription fee for a Gem Premium Subscription, and what payment types are accepted?
- How can I update my payment information?
- I have a premium membership. Why can't I access premium features?
- How do I cancel my CBC Premium Subscription?
- CBC Gem Premium - Ad Free Experience