We are making changes to CBC Gem to improve your experience! Over the next few weeks, there will be temporary account disruptions. We appreciate your patience!
Please search the articles in the Help Centre, or chat with our bot, to find answers to the most frequently asked questions before submitting your request for assistance.
- I am constantly being logged out of Gem. What can I do?
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- I'm experiencing issues streaming on Gem. What can I do?
- Gem log in issue due to time synchronization issues
- New versions of the CBC Gem app will no longer be supported on iOS / iPadOS 14 or lower
- How can I watch Gem on my tv?
- What is CBC Gem?
- How do I log in to the new CBC Gem app for Xbox?
- Using the Xbox Controller with the CBC Gem App
- How do I log in to the new CBC Gem website?
- How to enable or disable closed captioning on Gem
- Gem coupon code redemption
- What is the monthly subscription fee for a Gem Premium Subscription, and what payment types are accepted?
- How can I update my payment information?
- I have a premium membership. Why can't I access premium features?
- How do I cancel my CBC Gem Premium Subscription?
- CBC Gem Premium - Ad Free Experience