Coronavirus Pandemic
COVID-19 has led to an increase in email volume to CBC, which may affect response times. Before submitting a question, please review our Help Centre articles below. For technical or account questions relating to Gem, please read the Gem FAQs.
CBC News is providing extensive coverage across all our platforms. If you have questions or concerns about COVID-19, email CBC News at COVID@cbc.ca. The team will be providing as many answers as possible in our programming, on our site and in our apps.
CBC Gem
Technical
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- How do I use Chromecast with CBC Gem?
- I'm experiencing issues streaming on Gem. What can I do?
- I'm experiencing problems with the Gem app on Apple TV. What can I do?
- Error LR-1198 - Locked out of account
General
- Please Note - We are working to answer as many questions as we can during this time, and would be grateful if you contact us only if essential
- How can I watch Gem on my tv?
- Winnipeg Free Press
- How to enable or disable described video on Gem
- How do I unsubscribe from CBC Gem emails?
- CBC Gem maintenance
Premium
- Premium Exclusive content on CBC Gem
- Coupon Codes
- What is the monthly subscription fee for a Gem Premium Subscription, and what payment types are accepted?
- How can I update my payment information?
- I have a premium membership. Why can't I access premium features?
- How do I cancel my CBC Premium Subscription?