Some users accessing the CBC Gem App via a Roku device may encounter an issue where they are receiving one of the following error messages:
“An error has occurred. Please try again later. ERROR-MEDIAPLAYER16”.
"An error has occurred. ERROR-0. Please try again later”.
We are actively investigating this issue.
Temporary workaround for iPhone and iPad owners
Most newer generation Roku devices support Apple AirPlay.
If your Roku device supports AirPlay, you can still enjoy CBC Gem content by AirPlaying from an iPhone or iPad to your Roku device.
You can find more information on using AirPlay with Gem here.
Furthermore, CBC Gem remains accessible on other supported devices. For a list of supported devices, please refer to our article on device compatibility here.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.