Password Reset Issues
We are currently investigating an issue where some users are encountering an error message when attempting to update their passwords.
If you encounter an error after selecting the Reset Password button provided in the reset confirmation email, please copy and paste the long url located below this button into your browser's address bar. Following this link should allow you to complete the password reset process without any issue.
You can find more information here
Contact Us
Featured Articles
- Federal Election coverage on CBC
- I can no longer sign in using Facebook. What are my options now?
- *NEW* How can I watch NHL playoffs on CBC?
- I saw a fake CBC ad or news story, what should I do?
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- Why am I receiving ERROR-0 or ERROR-MEDIAPLAYER16 when using the Gem App on my Roku device?
- I'm experiencing issues streaming on Gem. What can I do?
- How can I watch Gem on my TV?
- What is CBC Gem? CBC Gem General Information.
- Gem coupon code redemption
- Is News Network on Gem now free?
- I have a premium subscription. Why can't I access premium features?
- How do I cancel my CBC Gem Premium Subscription?
- How can I reset my Gem password or change my email address?
- I'm having trouble logging in to Gem. What should I do? Why can't I log in?
- Where can I watch The National on CBC Gem?
- Commenting on a CBC Article
- Why did the downvote button disappear?
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
- Why was my comment deactivated?
- Issues connecting to CBC Radio networks on internet devices
- CBC Listen App - Your questions answered!
- CBC News App - Your questions answered!
- Where are the scores and stats for professional sports?
- Can I get a copy of audio or video?