Please Note
We are making changes to CBC Gem to improve your experience! Over the next few weeks, there will be temporary account disruptions. We appreciate your patience!
Please search the articles in the Help Centre, or chat with our bot, to find answers to the most frequently asked questions before submitting your request for assistance.
Contact Us
Featured articles
- Your CBC account has a new home. What you need to know.
- No audiences for 2023 Canada Reads debates
- How can I get a copy of CBC current and/or archival material?
- Fraudulent use of CBC logos, or "Is that really true?"
- I am constantly being logged out of Gem. What can I do?
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- I'm experiencing issues streaming on Gem. What can I do?
- How can I watch Gem on my tv?
- What is CBC Gem?
- Premium Exclusive content on CBC Gem
- What is the monthly subscription fee for a Gem Premium Subscription, and what payment types are accepted?
- How can I update my payment information?
- I have a premium membership. Why can't I access premium features?
- How do I cancel my CBC Gem Premium Subscription?
- How can I reset my Gem password or change my email address?
- I'm having trouble logging in to Gem. What should I do? Why can't I log in?
- Where can I watch The National on CBC Gem?
- Why did the downvote button disappear?
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
- Why was my comment deactivated?
- Issues connecting to CBC Radio networks on internet devices
- CBC Listen App - Your questions answered!
- CBC News App - Your questions answered!
- CBC Sports App - Your questions answered!
- Why am I unable to turn captions off when viewing video content on cbc.ca?
- How do I report an inappropriate comment?