Can I redeem my code on the CBC Gem app?
Where do I enter my coupon code?
How do I know if the coupon was successfully applied?
I already have a paid subscription/free trial. Can I use my code?
What credit cards does Gem accept as forms of payment?
How do I cancel my subscription?
Can I redeem my code on the CBC Gem app?
No. Your code can only be redeemed on our CBC Gem website.
Once your code has been redeemed, you can enjoy your premium subscription across any of our supported platforms.
Where do I enter my coupon code?
Here's a quick video walking you through how to redeem a coupon code on the Gem website.
And here's a step by step walkthrough.
Take note of the coupon code you were provided.
From a personal computer, follow the coupon code link provided to you, or click the coupon code button that starts with "Use Code:"
Alternately, follow this link >> https://gem.cbc.ca/login
If you're not already logged into Gem, you will be taken to the CBC Gem Log In page.
Here you will have the option of creating a new account or Logging in to an existing account.
If you need to create a new CBC Gem account, please click here and follow these instructions
If you already have an existing account, please click here to continue
If you're already logged into Gem, please click here to continue
Creating a new CBC Gem account
On the Log In page select Create an account on the top right corner of the screen
Next, simply fill out the Create an account form.
Once this has been done, select the CREATE AN ACCOUNT button on the bottom of the form.
A verification email will now be sent to the email address you have supplied us.
Please follow the verification link provided in this email to complete your account setup.
Please note: You will not be able to sign up for a premium subscription until your account has been verified.
After clicking the CREATE AN ACCOUNT button in the previous step you will end up on the Premium Benefits page where you will see our standard introductory offer of 30 days of Premium free for all new members. 
Click on the Try free for 30 days button
Alternately, (making sure you're still logged into Gem) you can follow this link to begin the Premium subscription sign up process. >> https://gem.cbc.ca/billing
If you're asked to verify your account at this point click here for instructions
On the Payment Details window which has just popped up, click the Redeem coupon button and enter your code into the field provided. This will override the 30 day free trial and apply the promotion you have been provided with. 
Signing in with an existing Gem account
Enter your Gem credentials into the Email and Password field and then click Log In
Logged in
Once you are successfully logged in to Gem, follow this link to begin the Premium subscription sign up process. >> https://gem.cbc.ca/billing
If you haven't already done so, you may be asked to verify your email address.
- Ensure that your email address is correct and then click on the Verify email address button
- A verification email will now be sent to the email address you have supplied us.
- Please follow the verification link provided in this email to complete your account setup.
- Once you have verified your email address by following the link, click on the I've verified my email button
- Head back to this link to continue the Premium subscription sign up process. >> https://gem.cbc.ca/billing
On the Payment Details window which has just popped up, click the Redeem coupon button and enter your code into the field provided
How do I know if the coupon was successfully applied?
If your coupon code was applied properly, you will see messages similar to the ones highlighted in the example below detailing the discount applied. 
I already have a paid subscription/free trial. Can I use my code?
No. Your coupon code can only be applied to an account that is currently not in a Premium state.
As a new Premium subscriber, can I use my coupon in addition to the one month free trial that is normally offered to new users?
No. Coupons cannot be combined with another promotion.
I just cancelled my paid subscription so I can sign up again and use my code. Why isn't this working?
Your coupon code can only be applied to an account that is currently not in a Premium state.
Cancelling your subscription turns off subscription auto-renewal but does not revoke Premium access.
If you have cancelled your premium subscription you will still have Premium access until the end of your current billing period.
What credit cards does Gem accept as forms of payment?
We currently accept MasterCard and VISA credit cards on CBC GEM, as well as Debit MasterCard or VISA Debit cards.
How do I cancel my subscription?
For instructions on how to cancel your CBC Gem Premium subscription, please click here
If you're still experiencing issues after trying the suggestions please contact Gem support by clicking here