Plus, we are happy to announce the release of native CBC Gem apps for Android TV and Fire TV.
Gem is also accessible on PC or Mac via web browser at gem.cbc.ca
The CBC Gem app for Android is intended for touchscreen Android phones and tablets running Android 4.4.4 and above.
The app will not work properly if loaded onto an unsupported device (Android box, Smart TV, Chromebook)
You can also access CBC Gem from the your Android device's web browser (preferably Chrome or Firefox) by visiting gem.cbc.ca, but we highly recommend installing the CBC Gem app from the Google Play Store as it will provide you with a smoother, more stable viewing experience.
Our newly released CBC Gem app for Android TV is intended for devices running version 6 or higher of the Android TV operating system. These devices include the NVIDIA Shield, Sony Bravia, and Sharp AQUOS smart tvs.
Our newly released CBC Gem app for Fire TV is intended for use on the Amazon Fire TV stick, or on Fire TV-enabled Toshiba Smart TVs.
You can also access CBC Gem from the Fire TV's Silk web browser, or Firefox by visiting gem.cbc.ca, but we highly recommend installing the CBC Gem app as it will provide you with a smoother, more stable viewing experience.
The CBC Gem app for iOS is intended for iPhone, iPad or iPod touch running iOS 10 or above.
You can still access CBC Gem from the Safari web browser by visiting gem.cbc.ca, but we highly recommend installing the CBC Gem app from the Apple App Store as it will provide you with a smoother, more stable viewing experience.
The CBC Gem app for tvOS is intended for Apple TV (4th gen +) running iOS 12 or above.
The CBC Gem app is not available on older generation Apple TVs (silver remote) which do not have access to the Apple TV App Store. However, you can still AirPlay our content from an iPhone, iPad or the Safari Browser on a Mac with some limitations.
You can find more information on AirPlay here.
We only support the round Chromecast and Chromecast Ultra plug-in devices.
If you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content.
You can find more information on Chromecast here.
We currently support the following browsers on Windows and Mac
It is highly recommended that you ensure your browser is updated to the latest version as you may encounter occasional streaming issues on older browsers.
If you are experiencing streaming issues on Windows, please ensure that you do not have any outstanding updates which need to be installed on your device.
Please note that we do not support the use of Ad-blockers or VPNs.
You may experience login or video playback issues if you have any of these applied to your browser/device. If you are experiencing any issues, try temporarily disabling these services to see if the issue persists.
Also, please be aware that certain anti-virus suites can interfere with our site. If you are experiencing login, premium subscription sign-up, or streaming issues, you may want to temporarily turn off your anti-virus software to see if this clears up the issue.
You may also experience streaming issues while accessing Gem via web browser on non-supported devices such as Smart TVs, Android boxes, Linux or Chrome OS.
Chrome OS Devices
The CBC Gem app is not supported on Chrome OS.
Although you may be able to load the CBC Gem app onto your Chromebook or Pixelbook via the Google Play store, you will experience issues using the app.
The Gem app is intended for touchscreen devices such as Android phones and tablets.
Although not perfect, your best option for accessing Gem on a Chrome OS device would be via the Chrome browser at gem.cbc.ca. You may be able to stream most of our content this way, but be aware that you will most likely encounter occasional streaming issues, especially during ad-breaks.
The CBC Gem app is supported on Smart TVs running version 6 or higher of the Android TV operating system (Sony Bravia and Sharp AQUOS), or Fire TV enabled Toshiba televisions.
Although the CBC Gem app is not available on Samsung and LG Smart TVs, some newer Samsung and LG Smart TV models from 2018 and 2019, now support Apple AirPlay 2.
(Please note - we are currently experiencing an issue with AirPlay on Samsung Smart TVs. Viewers are reporting that video streams will constantly freeze of start over. We are looking into the issue. )
This means you would be able to stream content from our iPhone or iPad app directly to your television.
You can read more about AirPlay on Samsung Smart TVs, and which models are supported here
You can read more about Airplay on LG Smart TVs, and which models are supported here
The CBC Gem app is currently not supported on Roku.