The CBC Gem app for Android is intended for touchscreen Android phones and tablets running Android 4.4.4 and above.
The app will not work properly if loaded onto an unsupported device (android box, smart tv, chromebook, Android TV, Fire TV)
You can still access CBC Gem from the your Android device's web browser (preferably Chrome or Firefox) by visiting cbcgem.ca, but we highly recommend installing the CBC Gem app from the Google Play Store as it will provide you with a smoother, more stable viewing experience.
The CBC Gem app for iOS is intended for iPhone, iPad or iPod touch running iOS 10 or above.
You can still access CBC Gem from the Safari web browser by visiting cbcgem.ca, but we highly recommend installing the CBC Gem app from the Apple App Store as it will provide you with a smoother, more stable viewing experience.
The CBC Gem app for tvOS is intended for Apple TV (4th gen +) running iOS 12 or above.
The CBC Gem app is not available on older generation Apple TVs (silver remote) which do not have access to the Apple TV App Store. However you can still AirPlay our content from an iPhone, iPad or the Safari Browser on a Mac with some limitations.
You can find more information on AirPlay here.
We only support the round Chromecast and Chromecast Ultra plug-in devices.
if you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content.
You can find more information on Chromecast here.
We currently support the following browsers on Windows and Mac
It is highly recommended that you ensure your browser is updated to the latest version as you may encounter occasional streaming issues on older browsers.
If you are experiencing streaming issues on Windows, please ensure that you do not have any outstanding updates which need to be installed on your device.
Please note that we do not support the use of Ad-blockers or VPNs.
You may experience login or video playback issues if you have any of these applied to your browser/device. If you are experiencing any issues, try temporarily disabling these services to see if the issue persists.
Also, please be aware that certain anti-virus suites can interfere with our site. If you are experiencing login, premium subscription sign-up, or streaming issues, you may want to temporarily turn off your anti-virus software to see if this clears up the issue.
You may also experience streaming issues while accessing Gem via web browser on non-supported devices such as smart tvs, android boxes, Linux or Chrome OS.
Chrome OS Devices
The CBC Gem app is not supported on Chrome OS
Although you may be able to load the CBC Gem app onto your Chromebook or Pixelbook via the Google Play store, you will experience issues using the app.
The Gem app is intended for touchscreen devices such as Android phones and tablets.
Your best option on for accessing Gem on your device would be via the Chrome browser at watch.cbc.ca.
The CBC Gem app is not supported on Smart TVs.
CBC Gem can be accessed via web browser at cbcgem.ca, however most default web browsers which come preinstalled on smart televisions will not be able to play our content. These are generally basic web browsers which lack many features a browser on a personal computer would have.
If you have the option of downloading the Chrome or Firefox browser from your smart tv's app store, you might want to give either of these a try, however we do not guarantee that you will not experience occasional streaming issues.
Roku, Fire TV and Android TV
The CBC Gem app is currently not supported on Roku, Fire TV and Android TV.