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Note: Gem is no longer accessible on mobile web browsers. |
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CBC Gem is available for free as an App for iOS/iPadOS (iPhone, and iPad), tvOS (Apple TV), Android (phones, and tablets), Android TV (NVIDIA Shield, and select Smart TVs), Fire TV (Amazon Fire TV Stick, and select Smart TVs), LG Smart TVs (select models), and Xbox (One/S/X).
Gem is also accessible on PC or Mac via web browser at gem.cbc.ca
Please note - You may experience issues streaming on other operating systems (Linux, Chrome OS...).
You may also experience issues accessing Gem on Smart TV and gaming console web browsers.
If you wish to stream our content to your television, this can be achieved via Apple AirPlay or Google Chromecast.
Android
Android TV
Fire TV
iOS / iPadOS
Apple TV
Chromecast
Web browser
Chrome OS devices
Smart TVs
Smart TV and Gaming Console web browsers
Xbox (One,Series S/X)
Roku
Android
The CBC Gem app for Android is intended for touchscreen Android phones and tablets running Android 6 and above.
The app will not work properly if loaded onto an unsupported device (Android media boxes running the standard Android OS instead of Android TV, certain Smart TVs, and Chromebooks).
You will not be able to access CBC Gem from your mobile web browser.
Note
New versions of the CBC Gem app will no longer be supported on Android phones or tablets running version 5 (or lower) of the Android operating system.
To continue using the CBC Gem app on your Android phone or tablet, please update your device to Android 6 or higher.
Android TV
The CBC Gem app for Android TV is intended for devices running version 6 or higher of the Android TV operating system. These devices include the Chromecast with Google TV, NVIDIA Shield, Sony Bravia, and Sharp AQUOS Smart TVs.
Gem is not supported on media boxes running the standard version of Android which is intended for touchscreen mobile devices.
Fire TV
The CBC Gem app for Fire TV is available on the Amazon Fire TV stick, or on Fire TV-enabled Smart TVs.
iOS / iPadOS
The CBC Gem app for iOS is intended for iPhone or iPad running iOS or iPadOS 15 or above.
You will not be able to access CBC Gem from the Safari web browser.
Note
New versions of the CBC Gem app will no longer be supported on iPhones or iPads running version 14 (or lower) of the iOS or iPadOS operating systems.
To continue using the CBC Gem app on your iPhone or iPad, please update your iPhone or iPad to iOS/iPadOS 15 or higher.
Apple TV
The CBC Gem app for Apple TV is only available on Apple TVs (4th gen +) running tvOS 15 or above.
The CBC Gem app is not available on older generation Apple TVs (silver remote) which do not have access to the Apple TV App Store. However, you can still AirPlay our content from an iPhone, iPad or the Safari Browser on a Mac with some limitations.
You can find more information on AirPlay here.
Chromecast
We only support the round Chromecast, Chromecast Ultra, and Google TV plug-in devices.
If you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content.
If you own a Google TV device, we strongly recommend installing the Gem app on the device rather than casting as the app will provide you with a better experience.
Not supported
Supported
You can find more information on Chromecast here.
Web Browser
We currently support the following browsers on Windows and Mac
- Chrome
- Safari
- Microsoft Edge We do not support Internet Explorer
- Firefox
It is highly recommended that you ensure your browser is updated to the latest version as you may encounter occasional streaming issues on older browsers.
If you are experiencing streaming issues on Windows, please ensure that you do not have any outstanding updates which need to be installed on your device.
Please note that we do not support the use of Ad-blockers or VPNs.
You may experience login or video playback issues if you have any of these applied to your browser/device. If you are experiencing any issues, try temporarily disabling these services to see if the issue persists.
Also, please be aware that certain anti-virus suites can interfere with our site. If you are experiencing login, premium subscription sign-up, or streaming issues, you may want to temporarily turn off your anti-virus software to see if this clears up the issue.
You may also experience streaming issues while accessing Gem via a web browser on non-supported devices such as Smart TVs, Android boxes, Linux, or Chrome OS.
Gem is no longer accessible on mobile web browsers.
If you are trying to access Gem on your phone or tablet's web browser,
please download the Gem app from your device's app store instead.
Chrome OS Devices
The CBC Gem app is not supported on Chrome OS.
Although you may be able to load the CBC Gem app onto your Chromebook or Pixelbook via the Google Play store, you will experience issues using the app.
The Gem app is intended for touchscreen devices such as Android phones and tablets.
Smart TVs
The CBC Gem app is supported on Smart TVs running version 6 or higher of the Android TV operating system, Fire TV-enabled Smart TVs, or LG Smart TVs from 2020 to present running webOS 3 or higher.
Samsung Smart TVs
Although the CBC Gem app is not available on Samsung Smart TVs, some newer Samsung Smart TV models from 2018 - present, now support Apple AirPlay 2.
This means you should be able to stream content from our iPhone or iPad app directly to your television.
However, please note that since this is a new feature, it is not yet fully supported on Gem.
We will not be able to offer any support for Airplay issues on Samsung Smart TVs.
You can read more about AirPlay on Samsung Smart TVs, and which models are supported here
LG Smart TVs
We are pleased to announce that the Gem app is now available on all modern LG Smart TVs.
This includes all models from 2020 to present, running webOS 3 and above.
You can find the app in the LG Content Store on your LG Smart TV.
Some newer LG Smart TV models from 2018 - present, now support Apple AirPlay 2.
This means you should be able to stream content from our iPhone or iPad app directly to your television.
However, please note that since this is a new feature, it is not yet fully supported on Gem.
We will not be able to offer any support for Airplay issues on LG Smart TVs.
You can read more about Airplay on LG Smart TVs, and which models are supported here
Fire TV enabled Smart TVs
The CBC Gem app for Fire TV is available on all Fire TV-enabled Smart TVs.
You can find the app in the Fire TV app store on your Smart TV.
Android TV enabled Smart TVs
The CBC Gem app for Android TV is available on all Android TV-enabled Smart TVs.
You can find the app in the Play Store on your Smart TV.
Smart TV and Gaming Console web browsers
Unfortunately, CBC Gem is not supported on Smart TV or Gaming Console web browsers.
These browsers generally lack features that are compatible with our service.
Even though you may be able to stream some of our content, you will most likely experience occasional playback, or account management issues.
As Gem is constantly undergoing performance and maintenance updates, any new changes we apply to our service can easily cause issues on these unsupported browsers.
Xbox (One, Series S/X)
We are pleased to announce that the Gem app is now available on Xbox One, Series S, and Series X.
You can find the app in the Microsoft Store on your Xbox device.
Roku
Currently, there is no CBC Gem app/channel for Roku.