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Technical

  • New to CBC Gem - Technical Support
  • What devices are supported on CBC Gem?
  • Why am I receiving ERROR-0 or ERROR-MEDIAPLAYER16 when using the Gem App on my Roku device?
  • I'm experiencing issues streaming on Gem. What can I do?
  • Gem log in issue due to time synchronization issues
  • New versions of the CBC Gem app will no longer be supported on iOS / iPadOS 14 or lower
  • I am constantly being logged out of Gem. What can I do?
  • Why can't I download the Gem app from the Google Play store?
  • Why can't I download the Gem app onto my Fire TV?
  • I'm experiencing problems with the Gem app on Apple TV. What can I do?
  • CBC Gem app won't update on Apple TV
  • How do I use AirPlay with CBC Gem?
  • How do I use Chromecast with CBC Gem?