New to CBC Gem? Have questions? Here are the top three technical questions viewers are asking about Gem right now.
|Please note: Due to a high volume of inquiries right now, there will be a delay in responding. We appreciate your patience. We are working to answer as many questions as we can during this time, and would be grateful if you contact us only if essential. For more technical or account questions relating to Gem, please see the CBC Gem FAQs.|
What devices are supported on CBC Gem?
CBC Gem is available for free as an App for iOS and Android phones and tablets. Gem is also available as an app on Apple TV, Amazon Fire TV, and Android TV.
Gem is accessible on PC or Mac via web browser at http://gem.cbc.ca
If you wish to stream Gem from a mobile device to your television, this can be achieved via Apple AirPlay or Google Chromecast.
You may experience streaming issues while trying to access Gem via web browser on unsupported devices such as Smart TVs, Android boxes, Linux, or Chrome OS.
For more details, please see this page (https://cbchelp.cbc.ca/hc/en-ca/articles/360016269794)
I'm experiencing issues streaming on Gem. What can I do?
The Right App for the Right Device
If you are using a mobile phone or tablet to access CBC Gem, we suggest using our free CBC Gem app rather than your device's mobile browser.
ON DESKTOP (WINDOWS OR MAC) - Please ensure your browser is updated to the latest version. We currently support the latest versions of Chrome, Safari, Firefox, and Microsoft Edge. Please note that Internet Explorer has been discontinued by Microsoft and is no longer supported.
If you are using a Chromecast, please refer to his help article. (https://cbchelp.cbc.ca/hc/en-ca/articles/115003511633)
Turn off Any Vpn/Proxy Services or Ad Blockers
If you are getting errors that you appear to not be located in Canada or playback errors. Try disabling any VPN or Ad Blocking services to see if that helps. Many antivirus suites provide ad-blocking and VPN capabilities, so you may need to check your program settings to see if any of these services are running.
Make Sure You Are in Canada
CBC Gem is only available within Canada, due to content rights issues and licensing agreements.
For more details about streaming, please see this page (https://cbchelp.cbc.ca/hc/en-ca/articles/217738608)
My question was not answered above!
More technical questions are answered here: https://cbchelp.cbc.ca/hc/en-ca/categories/360003480413-CBC-Gem