We have launched a new chatbot to help you find answers to some frequently asked questions even quicker! You can open the chatbot by clicking here, or scrolling to the bottom right corner of the page and clicking the red CBC logo.
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- How do I use Chromecast with CBC Gem?
- I'm experiencing issues streaming on Gem. What can I do?
- How can I watch Gem on my tv?
- Premium Exclusive content on CBC Gem
- Gem Coupon Codes
- What is the monthly subscription fee for a Gem Premium Subscription, and what payment types are accepted?
- How can I update my payment information?
- I have a premium membership. Why can't I access premium features?
- How do I cancel my CBC Premium Subscription?
- How can I reset or update my Gem password or change my email address?
- I'm having trouble logging in to Gem. What should I do? Why can't I log in?
- Where can I find Olympic Games content on Gem?
- Why is CBC News Network no longer free on CBC Gem? Why do I now have to subscribe to Gem Premium to get access to the stream?
- Where can I watch The National on CBC Gem?
- Where can I stream Olympics content on the CBC Olympics app or website?
- Can I rewatch the Opening Ceremony?
- I'm trying to stream but getting a 404 error
- I'm experiencing issues casting Olympics content with my Google Chromecast
- If I am not in Canada during the Games, can I still access CBC’s coverage?
- Why did the downvote button disappear?
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
- Why was my comment deactivated?
- CBC Listen App - Your questions answered!
- CBC News App - Your questions answered!
- CBC Sports App - Your questions answered!