Please Note
We are making changes to CBC Gem to improve your experience! Over the next few weeks, there will be temporary account disruptions. We appreciate your patience!
For more help with your frequently asked questions, you can scroll through the Help Centre articles or you can explore our new chatbot.
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- I am constantly being logged out of Gem. What can I do?
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- I'm experiencing issues streaming on Gem. What can I do?
- How can I watch Gem on my tv?
- What is CBC Gem?
- Gem coupon code redemption
- What is the monthly subscription fee for a Gem Premium Subscription, and what payment types are accepted?
- How can I update my payment information?
- I have a premium membership. Why can't I access premium features?
- How do I cancel my CBC Gem Premium Subscription?
- How can I reset my Gem password or change my email address?
- I'm having trouble logging in to Gem. What should I do? Why can't I log in?
- Where can I watch The National on CBC Gem?
- Commenting on a CBC Article
- Why did the downvote button disappear?
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
- Why was my comment deactivated?
- Issues connecting to CBC Radio networks on internet devices
- CBC Listen App - Your questions answered!
- CBC News App - Your questions answered!
- CBC Sports App - Your questions answered!
- Why am I unable to turn captions off when viewing video content on cbc.ca?
- How do I report an inappropriate comment?