COVID-19 has led to an increase in email volume to CBC, which may affect response times. Before submitting a question, please review our Help Centre articles below. For technical or account questions relating to Gem, please read the Gem FAQs.
CBC News is providing extensive coverage across all our platforms. If you have questions or concerns about COVID-19, email CBC News at COVID@cbc.ca. The team will be providing as many answers as possible in our programming, on our site and in our apps.
- Note: Delays in response times
- Why is CBC News Network no longer free on Gem? Why do I now have to subscribe to Gem Premium to get access to the stream?
- We've updated our Submission Guidelines
- How to direct your question about COVID-19 to CBC News - and review the answers!
- How can I get a copy of CBC current and/or archival material?
- Fraudulent use of CBC logos, or "Is that really true?"
- New to CBC Gem - Technical Support
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- Please Note - We are working to answer as many questions as we can during this time, and would be grateful if you contact us only if essential
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- Why is CBC News Network no longer free on CBC Gem? Why do I now have to subscribe to Gem Premium to get access to the stream?
- Where can I watch The National on CBC Gem?
- Why did the downvote button disappear?
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
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- What are ‘CBC Podcasts’ and how do you listen to them?