Help with CBC Websites

Accessibility Help

• How do I customize Closed Captions in video players on CBC.ca?
• Keyboard Shortcuts for the CBC Listen Website Player
• How do I enable dark mode?
• How do I make the font size bigger on CBC.ca in different browsers?

Technical Issues

• Ad banners on CBC.ca are covering content. How can I fix this?
• Newsletter Troubleshooting
• What's an IP address and why do I need it?
• Why does my location keep defaulting to Ottawa or another location that I did not choose? (CBC website)

Wayfinding

• How do I stream my local supper hour newscasts?
• Where are the scores and stats for professional sports?
• Where can I find my regional CBC website?
• How do I change my region?
• How can I contact my region?
• Where can I find my weather?

See all 10 articles

Listen

• What is “Your Library” on the CBC Listen website?
• Finding podcasts on CBC Listen and the CBC Listen app
• CBC Listen website - Your questions answered!
• What are ‘CBC Podcasts’ and how do you listen to them?
• Where can I find a song in the playlogs for CBC Music programs?
• Why are there ads on your streams and podcasts?

Video

• The stream is buffering. What can I do?
• "Live" streaming video on CBC.ca
• Can I skip the ads in your video streams?
• I am getting an error "This content is not available in your location."
• How can I stream video live news?
• What are the system requirements for playing videos and viewing content on the CBC website?

Report a Problem

• How to enable Cookies
• The ads on video streaming seem louder than the content
• Report a website link or feature that is not working