Help with CBC Websites

Technical Issues

• Newsletter Troubleshooting
• What's an IP address and why do I need it?
• I’m having trouble streaming video or audio from the website – what can I do?
• Why does my location keep defaulting to Ottawa? (CBC website or app)

Wayfinding

• Weather
• Where can I find my region?
• How do I change my region?
• How can I contact my region?
• Where can I find my weather?
• How can I listen live to CBC Radio One?

See all 10 articles

Listen

• Where did my CBC Radio Podcasts go?
• CBC Listen website - Your questions answered!
• What are ‘CBC Podcasts’ and how do you listen to them?
• Where can I find a song in the playlogs for CBC Music programs?
• How can I listen to a CBC Radio program I missed or would like to revisit?

Video

• Why am I unable to turn captions off when viewing video content on cbc.ca?
• How do I watch The National?
• The stream is buffering. What can I do?
• "Live" streaming video on CBC.ca
• Top FAQs for video on demand streaming
• I am getting an error "This content is not available in your location."

See all 9 articles

Report a Problem

• I am seeing vulgar or annoying advertisements on CBC.ca
• New CBC Recommendations on search page
• How to enable Cookies
• The ads on video streaming seem louder than the content. Why is that?
• Report an inappropriate submission or comment
• Report a typo or factual error in a news story

See all 7 articles

CalReply Calendar

• Are all events streamed live?
• Why is the stream not working while I am outside of Canada?
• The sport I selected has an event tomorrow and it is not showing up in my Calendar.
• After I added my sports preference to my calendar, the sport did not show up.
• Can I add broadcast times from other networks to this Calendar?
• There is no URL for the stream I have selected.

Announcements

• Your Privacy at CBC
• Why is there an increase of ads on CBC.ca?