Help with CBC Websites

Accessibility Help

• How do I customize Closed Captions in video players on CBC.ca?
• Keyboard Shortcuts for the CBC Listen Website Player
• How do I enable dark mode?
• How do I make the font size bigger on CBC.ca in different browsers?

Technical Issues

• Newsletter Troubleshooting
• What's an IP address and why do I need it?
• I’m having trouble streaming video or audio from the website – what can I do?
• Why does my location keep defaulting to Ottawa? (CBC website or app)

Wayfinding

• Where are the scores and stats for professional sports?
• Weather
• Where can I find my region?
• How do I change my region?
• How can I contact my region?
• Where can I find my weather?

See all 11 articles

Listen

• Where did my CBC Radio Podcasts go?
• CBC Listen website - Your questions answered!
• What are ‘CBC Podcasts’ and how do you listen to them?
• Where can I find a song in the playlogs for CBC Music programs?
• How can I listen to a CBC Radio program I missed or would like to revisit?

Video

• Why am I unable to turn captions off when viewing video content on cbc.ca?
• How do I watch The National?
• The stream is buffering. What can I do?
• "Live" streaming video on CBC.ca
• Top FAQs for video on demand streaming
• I am getting an error "This content is not available in your location."

See all 9 articles

Report a Problem

• How do I report an inappropriate comment?
• I am seeing vulgar or annoying advertisements on CBC.ca
• New CBC Recommendations on search page
• How to enable Cookies
• The ads on video streaming seem louder than the content
• Report a typo or factual error in a news story

See all 7 articles

Announcements

• Your Privacy at CBC
• Why is there an increase of ads on CBC.ca?