Voting for Canada’s Eurovision finalists is restricted to those physically in Canada. If you are unable to access the voting website, it may be because your IP address does not show that you are in Canada.
If you are in Canada
If you are located within Canada and on a cellular network, you may be connected to a U.S. carrier, particularly if you are located very close to the Canada/U.S. border. You can choose a Canadian network directly from your phone settings if this occurs, or connect to wifi service located on a Canadian Internet Service Provider.
IMPORTANT: If you are using any anonymizers such as VPN or proxy services, you will be hampering the site's ability to recognize you as being in Canada. You will need to disconnect such systems in order to access the site and vote
Sometimes, a system will make a mistake in identifying a user’s geographic location and block valid users from accessing the site to vote. Usually these situations are brief, so it is suggested that you try again after a few minutes.
However, it is highly recommended that you also check your IP address to ensure it is being recognized as a Canadian address. You can find your IP address by visiting https://ip-api.com/