Are you experiencing problems streaming content on CBC Gem? Below are some tips to get the most optimal experience when watching CBC Gem programming.
1. Use our free CBC Gem app
If you using a mobile phone or tablet to access CBC Gem, we suggest using our free CBC Gem app rather than your device's mobile browser.
Our apps are will offer you a smoother, more reliable streaming experience when installed on a supported device.
For a list of devices supported on GEM please click here.
2. Update your browser
Please ensure your browser is updated to the latest version, the browser we support are:
We currently support the following browsers on Windows and Mac
If you are experiencing streaming issues on a particular web browser, try using a different browser to see if the issue persists.
Here are some links to the latest versions of Firefox and Google Chrome web browsers for your convenience:
Firefox: https://www.mozilla.org/en-US/firefox/new/ and
Google Chrome: https://www.google.com/chrome/browser/desktop/index.html
3. Chromecast Issues
If you are using a Chromecast, please refer to his help article.
4. Turn off any VPN/Proxy Services, Ad Blockers or IPv6
If you are getting errors that you appear to not be located in Canada or playback errors. Try disabling any VPN or Ad Blocking services to see if that helps.
Many antivirus suites provide ad-blocking and VPN capabilities, so you may need to check your program settings to see if any of these services are running.
You may also experience streaming or location issues if you are using IPv6. Try disabling IPv6 to see if this resolves your issues.
5. Wireless Network Strength
If you are streaming our content via wifi, please note that wireless signal strength can affect streaming quality.
If your wireless signal occasionally drops out, or your speeds tend to fluctuate, you will experience issues streaming our content.
You can check your wireless network speed by heading over to the following link: fast.com
Once the site loads, the speed test will begin.
Take note of the number that comes up at the end of the speed test.
Run the test a few more times and take note if the speed fluctuates during the test.
If your speed is lower than what you are paying for, or your speeds are fluctuating, you may need to reboot your wireless router.
The easiest way to do this would be to unplug the power from your router for a few minutes. Once your router is plugged back in and your network is back up try the test at fast.com again.
Distance from your wireless router can also affect signal strength and speed.
If your wireless router is in a different room or floor than the device you are streaming Gem on, this may affect signal strength.
If you are able to, run the above speed test in the area you generally stream Gem from.
If the test results are low or they are fluctuating, re-run the test closer to your router to see if there is an improvement.
6. Accessing Gem outside of Canada
CBC Gem is only available from within Canada. Due to rights issues and licensing agreements, much of our content is geofenced, including that content which appears on gem.cbc.ca and the CBC Gem app.