| Reported issue |
| We are currently working with Google to address an issue where Chromecast disconnects from live content after a short amount of time. Apologies for the inconvenience this is causing. |
Here you find tips on how to use Chromecast with Gem as well as some basic troubleshooting techniques.
Please note - We only support the round Chromecast, Chromecast Ultra, and Google TV plug-in devices.
If you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content.
If you own the Google TV device, we strongly recommend installing the Gem app on the device rather than casting as the app will provide you with a better experience.
Not supported
Supported
If you want to use a Chromecast device to stream video from the CBC Gem app to your TV
1. Launch the CBC Gem app on your phone or tablet.
2. Tap the Chromecast icon located on the top right corner of the screen and select your Chromecast device.
3. Once the app has successfully connected with your Chromecast, your television will display the words 'Ready to Cast'.
4. Press play on any of our content, and the video will start casting to your television screen. You can play, pause, navigate video, enable closed captioning and described video (if available) directly from the CBC Gem app.
5. To disconnect from Chromecast, simply tap on the Chromecast icon on the top right corner of the screen and select Disconnect.
If you want to use a Chromecast device to stream video from a PC to your TV
Please note - Only the Google Chrome desktop browser supports the casting functionality.
1. Launch the Google Chrome Browser on your PC and head over to gem.cbc.ca
2. Select the content you wish to view. Once you have launched the video player, click on the Chromecast icon located on the bottom right corner of the player and then select your Chromecast device.
3. Once the player has successfully connected with your Chromecast, your television will display the words 'Ready to Cast'.
4. Click play on the video player, and the video will start casting to your television screen. A new navigation bar will appear on the bottom of the webpage.
From here you can play, pause, navigate video, enable closed captioning and described video (if available).
5. To disconnect from Chromecast, click on the Chromecast icon on the right side of this navigation bar and select Stop.
Troubleshooting
If casting from the CBC Gem app
Android - If you are using the round Chromecast or Chromecast Ultra, can you try deleting the CBC Gem app data on your Android device via settings > apps > CBC Gem > storage
Once you have done that, try deleting the app, restarting your phone/tablet and then reinstalling the app.
iPhone/iPad - If you are using an Apple iPhone or iPad, delete the app, restart your device and then reinstall the app.
As well, unplug the power cord from your Chromecast for a minute. This is an important step as powering off your Chromecast for a few minutes can clear up a lot of minor issues.
If casting from the Chrome web browser on a computer
Chrome browser - If you are streaming from the Chrome web browser, please ensure that you have the most recent version of Chrome installed on your computer.
Restart your computer and ensure that your computer is on the same wifi network as your Chromecast.
As well, unplug the power cord from your Chromecast for a minute. This is an important step as powering off your Chromecast for a few minutes can clear up a lot of minor issues.
Resetting your Chromecast to Factory Default.
If you're still having problems after trying these steps mentioned above you can try restoring your Chromecast to Factory Default.
It's not a difficult process and may help clear out any issues affecting the device which relate to CBC Gem.
However, please note that this will require that you set your Chromecast up again once it has reset. Resetting your Chromecast should take around 5 minutes.
Please not that these instructions are provided by Google and CBC does not take any responsibility for any issues which may occur as the result of you performing this reset.
For any additional Chromecast support please contact Google from the Contact Us form on this page.
Before you begin, please ensure that you have the newest version of the Google Home app installed on your mobile device.
From the Google Home app
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Open the Google Home app
.
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Select your device from the home screen
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At the top-right corner of the screen, tap the settings (gear) icon
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Scroll to the bottom of the page
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Select Remove device > Factory Reset
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On the bottom of the screen, tap Factory Reset
From the Chromecast device
While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.
Once you have reset your device, setup instructions will appear on your TV screen.
There will also be an option in the Google Home app to set up your new device.
Once your Chromecast has been reset, please try casting Gem again.
If you're still experiencing issues after trying the suggestions above, please contact Gem support here.