We have launched a new chatbot to help you find answers to some frequently asked questions even quicker! You can open the chatbot by clicking here, or scrolling to the bottom right corner of the page and clicking the red CBC logo.
- How to direct your question about COVID-19 to CBC News - and review the answers!
- How can I get a copy of CBC current and/or archival material?
- Fraudulent use of CBC logos, or "Is that really true?"
- I am constantly being logged out of Gem. What can I do?
- New to CBC Gem - Technical Support
- What devices are supported on CBC Gem?
- How do I use Chromecast with CBC Gem?
- I'm experiencing issues streaming on Gem. What can I do?
- How can I watch Gem on my tv?
- CBC Gem maintenance
- What is CBC Gem?
- Premium Exclusive content on CBC Gem
- Gem Coupon Codes
- What is the monthly subscription fee for a Gem Premium Subscription, and what payment types are accepted?
- How can I update my payment information?
- I have a premium membership. Why can't I access premium features?
- How do I cancel my CBC Premium Subscription?
- How can I reset or update my Gem password or change my email address?
- I'm having trouble logging in to Gem. What should I do? Why can't I log in?
- Where can I watch The National on CBC Gem?
- Why did the downvote button disappear?
- How do I appeal a moderation decision?
- Ad Blockers Prevent Logging Into your CBC Commenting Account
- Why was my comment deactivated?
- CBC Listen App - Your questions answered!
- CBC News App - Your questions answered!
- CBC Sports App - Your questions answered!
- Why am I unable to turn captions off when viewing video content on cbc.ca?