Over-The-Air TV or Radio
If you are experiencing a problem with CBC TV or CBC Radio over-the-air reception, and you have determined that only your television or radio is affected, please call us toll free at 1-866-306-4636 and press “1” to report the issue so that we can investigate.
Please consider the following:
- Please determine if it's only your television or radio that is affected. You may want to check with neighbours or another television or radio connection in your house.
- If it's only your television or radio that is affected, the problem is most likely with your technology/devices and you may wish to refer to your device user manual(s).
- If the problem is with your television, it could be a sign of a weak signal. Your aerial may need repairing or upgrading, or you may be pointing the aerial (even slightly) in the wrong direction.
- Inclement weather may also cause problems in certain circumstances.
Cable or Satellite TV
If you receive CBC television services from a cable or satellite provider, please contact them first to report the problem.