Your CBC Premium subscription will automatically renew each month. Once you cancel, you can enjoy Premium access until the end of your current billing period. You can cancel your membership any time by visiting the My Account page in the CBC Gem app or on the CBC Gem website
After your subscription has ended, your profile will still allow you access to our entire video on demand library with the exception that it will now be ad supported.
You will also have access to live television broadcast streams from 14 regions across Canada, however you will no longer have access to CBC News Network.
Please note: subscriptions originally created through the Gem app (Android or Apple) cannot be cancelled from the Gem website. These subscriptions are handled by Google and Apple directly and will need to be cancelled either via the CBC Gem app the subscription was made on, or through Google or Apple directly. Please refer to the appropriate sections in this help article for more information.
Cancelling via the Gem website
Cancelling via the Gem app for iOS
Cancelling via your iPhone or iPad without using the Gem app
Cancelling via the Gem app for Apple TV
Cancelling via the Gem app for Android
Difficulties cancelling your subscription from out outside Canada
Cancelling via the Gem website
If you have set up your Premium subscription using a VISA or MasterCard you can simply cancel your subscription by visiting http://gem.cbc.ca and following the instructions below.
Step 1 - Head to the CBC Gem website ( http://gem.cbc.ca ) and click on the Sign In button on the top right corner of the screen
Step 2 - Enter the email address associated with your Premium Gem subscription into the email field. Then enter your password into the password field.
Once you have done this, click the Log In button.
Step 3 - Now that you are logged in, click on your name located on the top right corner of the page. 
Step 4 - Clicking on your name will present you with some new text. Click on the words My Account.
This will take you to a new page. 
Step 5 - Near the bottom of the page, you will see a red button that says Cancel Premium. Click on this button
Step 6 - You will now be asked to confirm your cancellation.
Step 7 - Once you have confirmed your cancellation, you will still have access to your premium features until the end of your current billing period.
Cancelling via the Gem app for iOS
If you have set up your Premium subscription via iTunes using our iOS or tvOS apps. you can simply cancel your subscription from the CBC Gem app on iPhone or iPad.
Step 1 - While in the CBC Gem app, open the menu located on the top left corner of the screen.
Step 2 - Assuming you are signed in, tap on My Account
Step 3 - From there, tap on Manage Membership. This will take you to your Apple Subscriptions page.
Step 4 - From this page tap on the CBC Gem app logo.
Step 5 - Now tap on Cancel Subscription
Step 6 - Lastly, you need to confirm your cancellation
Once you have confirmed cancellation, the monthly recurring subscription will be terminated. You will still have access to the service until your subscription end date.
Cancelling via your iPhone or iPad without using the Gem app
If you no longer have the CBC Gem app installed on your device, or you're outside of Canada and you are unable to launch the app, you can cancel your subscription directly from your iPhone or iPad
If you are using iOS/iPadOS 13 or 14
1. Go to Settings (grey gear icon on your home screen), then tap on your name on the top of the screen.
2. You will then see the Subscriptions option near the top of the screen. Tap on this to view your Active/Inactive subscriptions.
3. You should see the CBC Gem app here.
Are you seeing it under the Active section or under Expired?
4. If you are seeing Gem under the Expired section, you are no longer being charged for your premium subscription.
5. However, if you are seeing CBC Gem under Active, tap on it to enter the details screen.
From here tap Cancel Subscription to cancel your subscription.
Once you cancel, your subscription will stop at the end of the current billing cycle.
If you are using iOS 12
1. On the home screen of your device, tap on the Settings icon (it looks like a silver gear), then your name, and finally iTunes & App Store.
2. Tap your Apple ID (your email address) at the top of the screen.
3. Tap View Apple ID on the window that pops up. You might need to authenticate your Apple ID.
4. Tap Subscriptions. You'll find this near the bottom of your screen.
5. You should see the CBC Gem app here under the Active section. Tap on it to enter the details screen.
If you see CBC Gem under Expired, then your subscription has already been cancelled.
6. Tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
Once you have confirmed cancellation, the monthly recurring subscription will be terminated. You will still have access to the service until your subscription end date.
For further information on cancelling your subscription, visit Apple Support here: View, change, or cancel your subscriptions.
Cancelling via the Gem app for Apple TV
If you have set up your Premium subscription via iTunes using our iOS or tvOS apps. you can simply cancel your subscription from the Apple TV settings.
Step 1 - Select Settings from the menu
Step 2 - In the Settings menu, select Accounts
Step 3 - In the Accounts menu, select Manage Subscriptions.
This will take you to your Apple Subscriptions page.
Step 4 - From here, select the CBC Gem under the Active header.
Step 5 - Now click Cancel Subscription as shown in the image below.
Step 6 - Lastly, you need to confirm your cancellation
Cancelling via the Gem app for Android
If you have set up your Premium subscription via Google Pay using our Android apps. you can simply cancel your subscription from the CBC Gem app on your Android device.
For further information on cancelling your subscription, or if you do not have your Android device handy, visit Google Pay Support here: https://support.google.com/payments/answer/6220303?hl=en
Step 1 - While in the CBC Gem app, open the menu located on the top left corner of the screen.
Step 2 - Assuming you are signed in, tap on My Account
Step 3 - From there, tap on Manage Subscription. This will take you to your Android Subscriptions page.
Step 4 - This will bring up the Subscriptions page on your Android device. Locate CBC Gem on this page and tap on it.
Step 5 - This will take you to the Manage Subscription page. From here tap on the words Cancel Subscription located on the bottom of the page.
Step 6- Confirm your cancellation by clicking on Cancel Subscription
Once you have confirmed cancellation, the monthly recurring subscription will be terminated. You will still have access to the service until your subscription end date.
Difficulties cancelling your subscription from out outside Canada
You will not be able to access the CBC Gem website or Gem app from outside of Canada.
If you require assistance cancelling your Premium subscription while you are out of the country, please contact us via this form or at gemhelp@cbc.ca.
If your subscription is being handled by Apple, please view the section titled Cancelling via your iPhone or iPad without using the Gem app