Your CBC Premium subscription will automatically renew each month. Once you cancel, you can enjoy Premium access until the end of your current billing period. You can cancel your membership any time by visiting the My Account page in the CBC Gem app or on the CBC Gem website
After your subscription has ended, your profile will still allow you access to our entire video on demand library with the exception that it will now be ad supported.
You will also have access to live television broadcast streams from 14 regions across Canada, however you will no longer have access to CBC News Network.
Cancelling via the Gem website
Cancelling via the Gem app for iOS
Cancelling via the Gem app for Apple TV
Cancelling via the Gem app for Android
Difficulties cancelling your subscription from out outside Canada
Cancelling via the Gem website
If you have set up your Premium subscription using a VISA or MasterCard you can simply cancel your subscription by visiting http://gem.cbc.ca and following the instructions below
Step 1 - Click on the Log In button on the top right corner of the screen
Step 2 - Enter your email address associated with your Premium Gem subscription into the email field. Then enter your password into the password field.
Once you have done this, click the Log In button
Step 3 - Now that you are logged in, click on your name located on the top right corner of the page.
Step 4 - Clicking on your name will present you with some new text. Click on the words My Account. This will take you to a new page.
Step 5 - Near the bottom of the page, you will see a red button that says Cancel Premium. Click on this button
Step 6 - You will now be asked to confirm your cancellation.
Step 7 - Once you have confirmed your cancellation, you will still have access to your premium features until the end of your current billing period.
Cancelling via the Gem app for iOS
If you have set up your Premium subscription via iTunes using our iOS or tvOS apps. you can simply cancel your subscription from the CBC Gem app on iPhone or iPad.
* If you have the iTunes store installed on your mobile device, you can click here and skip to step 3.
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions
Step 1 - While in the CBC Gem app, open the menu located on the top left corner of the screen. 
Step 2 - Assuming you are signed in, tap on My Account
Step 3 - From there, tap on Manage Subscription. This will take you to your Apple Subscriptions page.
Step 4 - From this page tap on the CBC Gem app logo.
Step 5 - Now tap on Cancel Subscription
Step 6 - Lastly, you need to confirm your cancellation
Once you have confirmed cancellation, the monthly recurring subscription will be terminated. You will still have access to the service until your subscription end date.
Note - You will not be able to access the CBC Gem app from outside of Canada.
If you require assistance cancelling your Premium subscription while you are out of the country, please contact us via this form or at gemhelp@cbc.ca.
Cancelling via the Gem app for Apple TV
If you have set up your Premium subscription via iTunes using our iOS or tvOS apps. you can simply cancel your subscription from the CBC Gem app on Apple TV.
Step 1 - Select Settings from the menu
Step 2 - In the Settings menu, select Accounts
Step 3 - In the Accounts menu, select Manage Subscriptions.
This will take you to your Apple Subscriptions page.
Step 4 - From here, select the CBC Gem under the Active header.
Step 5 - Now click Cancel Subscription as shown in the image below.
Step 6 - Lastly, you need to confirm your cancellation
Cancelling via the Gem app for Android
If you have set up your Premium subscription via Google Pay using our Android apps. you can simply cancel your subscription from the CBC Gem app on your Android device.
For further information on cancelling your subscription, visit Google Pay Support here: https://support.google.com/payments/answer/6220303?hl=en
Step 1 - While in the CBC Gem app, open the menu located on the top left corner of the screen.
Step 2 - Assuming you are signed in, tap on My Account
Step 3 - From there, tap on Manage Subscription. This will take you to your Android Subscriptions page.
Step 4 - This will bring up the Subscriptions page on your Android device. Locate CBC Gem on this page and tap on it.
Step 5 - This will take you to the Manage Subscription page. From here tap on the words Cancel Subscription located on the bottom of the page.
Step 6- Confirm your cancellation by clicking on Cancel Subscription
Once you have confirmed cancellation, the monthly recurring subscription will be terminated. You will still have access to the service until your subscription end date.
Difficulties cancelling your subscription from out outside Canada
You will not be able to access the CBC Gem website or Gem app from outside of Canada.
If you require assistance cancelling your Premium subscription while you are out of the country, please contact us via this form or at gemhelp@cbc.ca.