| Please note |
|---|
| If you encounter any issues updating your payment information on our website, either try a different web browser, or temporarily turn off any antivirus/privacy software (e.g. Kapersky, McAfee, Ad Blocker+...) |
Here are the instructions on how to update the payment information associated with your CBC Gem Premium subscription.
Updating your credit card on the CBC Gem website
Updating your payment information through Apple
Updating your payment information through Google Pay
Please note: We do not accept payment information via phone, email, or through our help centre.
All transactions need to be processes through the CBC Gem app or website.
You cannot update your payment information on our Fire TV or Android TV apps. You will need to update your information on the platform you signed up to Premium on.
Updating your credit card on the CBC Gem website
If you have set up your premium subscription directly on the CBC Gem website, please follow these instructions.
We suggest using a web browser on a personal computer to update your payment information.
You may encounter issues using a web browser on a mobile device.
Sign in to the CBC Gem website using your Premium credentials.
Once logged in, click on your name located on the top right corner of the page.
Clicking on your name will present you with some new text. Click on My Account.
Now click on Change Card
Enter the card details and billing address of your new card and click Save after each entry.
When your subscription renews, you will be charged on your new card.
** If you're experiencing any issues entering your new card, please refer to this help article on supported payment methods.
If you're still experiencing issues, please contact Gem support here.
Updating your payment information through Apple
Apple - You can change the payment information in your Apple ID Settings on your iPhone, iPad or on your computer using iTunes. For more information visit Apple Support: Change or remove your Apple ID payment information.
You cannot update your Apple payment information via the CBC Gem website.
Updating your payment information through Google Pay
Android - You will need to update your payment information through Google.
For more information visit Google Play Help. Your credit card can also be updated from the Google Play Store website at https://play.google.com/store.
You cannot update your Google Pay payment information via the CBC Gem website.