If you’ve forgotten your CBC account password, you can reset it through the CBC Account Centre.
To begin, open the link below in your web browser:
https://www.cbc.ca/account/login
When the window opens, select "Sign in with email".
Next, enter your email address associated with your CBC account and select "Continue".
Then, select the "Forgot password?" option.
From here, select "Send link".
A reset password email will then be sent to you. This email contains a "Reset password" link you need to select in order to reset your password.
Please note - If you do not receive your reset password email within a few minutes, check your email account's junk or spam folder.
After you have selected the reset password link, a window will appear where you can create your new password. Once you have entered your new password and selected "Reset password", you should be all set. You will now be able to log into your CBC account with your new credentials.
If you're still experiencing issues, please contact Gem support: https://cbc.ca/gemsupport