Please Note: The following instructions are intended for individuals who still remember their current password and are simply seeking to update the password they currently have on file.
How to update my current password
You can update your password directly from the CBC Account Centre.
You possess a single CBC account which is recognized across several of our digital products, including CBC Gem, CBC Listen. and CBC News. Updates made to your password will therefore be applied universally.
- Sign in to the CBC Account Centre. using the Sign in with Email option
- Once you are logged in, confirm that you are on the Profile screen.
If you are not currently on the Profile screen locate the name your account is associated with on the top right corner of the screen. Select your name and you will be presented with some menu options. From here, select Profile.
- From the Profile screen, locate and select the Change Password button near the bottom of the page.
- For your security, we require you to input your current password into the Old password field.
Once your current password has been accepted (a green checkmark will appear to the right of the text field), enter a new password which is at least 8 characters in length into the New password field, and then re-enter it into the Confirm new password field.
- Select the Update button, and upon a successful password update you will be notified with a message stating Your password has been updated.
If you experience any issue updating your password, please reach out to our Help Centre using the Contact Us form.