Some CBC communities are moderated by CBC staff, while others are moderated by external moderators and/or by automated filters.
On CBC.ca, we use Automated Moderation, a natural language processing and machine learning tool that is owned by Viafoura, the provider of our commenting platform. Automated Moderation, with support from Viafoura’s team of human moderators, also reviews submissions based on the Content Submission Guidelines.
For our community members, this means most comments are moderated faster than in the past and moderation decision-making will be more consistent on a broader scale. We still have human moderators to review the more nuanced and complex comments.