From breaking news alerts to in-depth coverage, the CBC News App is a fast and easy way to catch up on what’s happening in your local area, in Canada, and the world. The CBC News app is available on the Google Play and Apple App Stores.
Below are some of the most frequently asked questions about the app. Click on a question to see the answer below.
Where can I find COVID-19 News?
Find our dedicated COVID-19 section by tapping on the Coronavirus Pandemic card on the Top Stories Page. The page is updated throughout the day with the latest developments including maps and charts, local and national news, as well as features, fact checking articles, and video.
You can also receive COVID-19 alerts to keep you informed about news, press conferences and our latest feature articles. You can turn these notifications on or off in the settings panel on your phone.
I'm having trouble streaming video on the app. What can I do?
Please see this link to our FAQ article for troubleshooting steps to take.
How do I turn on/off alerts?
On Apple devices, go to the Settings icon in the top-left hand corner of the app. Under Notifications, select Manage my alerts and select the alerts (topics and regions) that interest you.
On Android devices, navigate to the Menu icon in the top-left hand corner of the app. Under Manage My Alerts, select the alerts (topics and regions) of interest.
How do I customize my local news settings?
Select the Local tab to add regions from any of our newsrooms across the country. At any time, you can remove or add new regions in your settings, or Android app drawer, in the Manage my regions section. You can also customize your local news alerts here under Manage my alerts.
Can I reorder the regions I’ve selected in my local section?
Yes! In your settings or Android app drawer, go to Manage my regions. You’ll be able to drag and drop the locations and rearrange the order of how your news will appear in the Local tab.
Why aren’t the stories in chronological order?
An editor curates the lineup, listing the stories in order of importance. The app lineup mirrors that of the desktop version of CBCNews.ca.
It is possible to reorder your local news lineup by publishing time or by Editors’ Picks. Toggle the switch left or right to reorder the lineup in your local tab. If you sort “By Time,” the newest stories will appear at the top of the lineup. Currently, this feature exists only in the local news section of the app.
What does Follow Story mean?
Some of our major stories have a “Follow Story” icon. If you tap on the button, you’ll be sent alerts about the story as it develops.
Where do I find health and entertainment stories?
In the bottom toolbar, go to the Sections tab. You’ll find local news as well as topics including politics, business, health, and entertainment.
Where do I find sports stories?
You can find sports stories and video in the CBC Sports app.
How do I save an article to read later?
When viewing a story in the lineup, tap the bookmark icon to save an article to read later. Please note that the bookmark icon only appears in the lineup when not in Compact Layout, which can be toggled from the settings menu.
If you’re reading a story and would like to return to it later, tap the bookmark icon in the top right corner.
You can find your saved articles in the bottom nav menu. Users can read stories here at any time, even without an online connection.
How do I share an article with a friend?
From a story page, select the share button in the top right. You can then send a link to the story.
How do I clear stored items on the app?
From time to time, you may wish to clear the items the app has temporarily stored on your device, such as images. Here's how to do so:
Go to System Settings -> Storage -> Other Apps -> CBC News -> click "Clear cache"
** Do not select "Clear data", as this will remove all user settings within the app and saved articles.
Can I comment on stories in the app?
No, comments are only open in the desktop version of the site.
Can I use dark mode?
Yes, you can use dark mode. On IOS, you have the option to choose between light, dark or auto to mirror your device’s settings. On Android, you can switch between on and off for dark mode. These options can be managed in the Settings page.
What iOS versions are supported?
The minimum OS version supported for Apple devices is iOS 11.0. This means that the following Apple devices can continue to use their current version of the app, but they will no longer be eligible for future updates.
- iPhone 5c
- iPhone 5
- iPhone 4s
- iPad (gen 4)
- iPad mini (gen 1)
- iPad (gen 3)
- iPad 2
What Android versions are supported?
The minimum OS version supported for Android devices is KitKat (OS version 4.4). This means that Android devices that are on Jelly Bean (OS version 4.3) can continue to use their current version of the app, but they will no longer be eligible for future updates.
Where can I share my feedback about the app?
We turn to our audience frequently to discuss new product features. If you’d be interested in joining the CBC panel, please sign up here.