CBC provides captioning on 100% of our CBC television networks programming. Unfortunately, there are many ways captioning can be affected by technical glitches in the signal distribution chain. Equipment malfunctions or a signal that has been split to multiple monitors can result in missing captions.
We encourage you to check with your provider first. However, if you need further assistance, please submit a request, providing the following information:
- The channel number and name of your cable or satellite television service provider if applicable
- The name of the program, date and time
- Your full address
- How long you have been experiencing the captioning problems
For air times of CBC-TV shows with described video, visit Accessible Media Inc.'s Described Video TV Guide.