Where do I enter my coupon code?
Select Start Your Free Trial once you are on the Try Premium webpage
From here, select Redeem coupon and then enter your code into the field provided
How do I know if the coupon was successfully applied?
If your coupon code was applied properly, you will see messages similar to the ones highlighted in the example below detailing the discount applied.
I already have a paid subscription/free trial. Can I use my code?
No. Your coupon code can only be applied to an account that is currently not in a Premium state.
As a new Premium subscriber, can I use my coupon in addition to the one month free trial that is normally offered to new users?
No. Coupons cannot be combined with another promotion.
I just cancelled my paid subscription so I can sign up again and use my code. Why isn't this working?
Your coupon code can only be applied to an account that is currently not in a Premium state.
Cancelling your subscription turns off subscription auto-renewal but does not revoke Premium access.
If you have cancelled your premium subscription you will still have Premium access until the end of your current billing period.
Can I redeem my code on the CBC Gem app?
No. Your code can only be redeemed on our CBC Gem website here.
What credit cards does Gem accept as forms of payment?
We currently accept MasterCard and VISA credit cards on CBC GEM.
Please note that we do not accept Debit MasterCard or VISA Debit
How do I cancel my subscription?
For instructions on how to cancel your CBC Gem Premium subscription please click here