Other factors can interfere with performance; here are some items to check:
- Your Internet connection is shared between all open applications including your web-browser, your download manager and your streaming player. Closing applications that use your Internet connection simultaneously with your streaming player may reduce buffering.
- Close other unnecessary applications that may be open on your computer. If you have several other programs open, they may be using too much processor time and/or RAM for the player to work properly.
- Restart your computer.
- Make sure your computer is fast enough. Depending on the age of your computer, it might not have enough power to play an audio/video stream regardless of what else it's doing.
- Update your media players and streaming audio/video recorders regularly.
If you repeatedly have problems connecting, please notify your Internet Service Provider - there are often quick fixes that they can make when they learn about your issue.
If the problem still persists, please tell us the following information:
- Are you visiting our responsive site, iOS app, or Android app?
- What kind of device are you using? What kind of operating system is on your device?
- If you are accessing our site via the browser, which browser are you using, and what is the browser version? Can you try another browser to see if the problem persists? Please ensure that you have the latest browser installed on your device.
- Which stream are you attempting to play? Is the problem occurring on other streams?
- Is the browser (or app) open and visible when playback stops, or is it running in the background?
- Is your device locked when playback stops?
- When playback stops, are you performing some other action on your device, like opening another browser or another app?