Some CBC communities are moderated by CBC staff, while others are moderated by external moderators and/or by automated filters.
We contract some of the human moderation work to ICUC, an internationally recognized private company that specializes in such work. All ICUC moderators review submissions based on the Content Submission Guidelines.
On some platforms, we also use Smart Algorithmic Automated Moderation (SaaM for short), a tool that is owned by Viafoura, the provider of our commenting platform. Their algorithm was developed by Keepcon. SaaM, with support from Viafoura’s team of human moderators, also reviews submissions based on the Content Submission Guidelines.
Whether submissions are reviewed by a human moderator or by an algorithm, they are not approved or rejected based on personal views and we don’t try to create “balance” in the views shared in our online communities. If a particular story attracts individuals that may hold similar views, we publish what we receive (assuming the input meets the guidelines).