If you are a person with a disability and experiencing difficulties related to one of the following areas – CBC facilities, CBC broadcasts, CBC digital content (website and/or downloadable apps) – please submit a request via the following link: CBC Accessibility Feedback form.
CBC provides captioning on 100% of our CBC television networks programming. Unfortunately, there are many ways captioning can be affected by technical glitches in the signal distribution chain. Equipment malfunctions or a signal that has been split to multiple monitors can result in missing captions.
We encourage you to check with your provider first. However, if you need further assistance, please submit a request, providing the following information:
- The channel number and name of your cable or satellite television service provider if applicable
- The name of the program, date and time
- Your full address
- How long you have been experiencing the captioning problems
For air times of CBC-TV shows with described video, visit Accessible Media Inc.'s Described Video TV Guide.
Accessibility on CBC.ca:
It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges.
Visit our CBC.ca and Accessibility page to read more about CBC's efforts to make our website and apps more accessible, and to learn more about how to enhance your experience while visiting CBC.ca.