If you are experiencing a problem with CBC Radio over-the-air reception please call us toll free at 1-866-306-4636 and press “1” to report the issue so that we can investigate.
Please consider the following before contacting us:
- Confirm whether it's only your radio that is affected. You may want to check with neighbours or another radio connection in your house to see if the problem is widespread.
- If it's only your radio that is affected, the problem may lie with your technology/devices and you may wish to refer to your device user manual(s) before calling in.
- If you live some way from your closest CBC Radio tower, you may have difficulty receiving a clear signal with some radios or in some parts of your residence. Try moving your radio to a different location to see if the signal is stronger/clearer.
- Inclement weather may also cause problems in certain circumstances.
If you are using an Internet radio service to access CBC Radio digital programming, please contact the service you are using directly.