CBC employs a moderation tool that uses an algorithm to review comments submitted to CBC.ca. It’s called smart algorithmic automated moderation (SaaM for short) and is owned by Viafoura, the provider of our commenting platform. With SaaM, CBC offers a hybrid moderation model – human and automated service.
For our community members, this means most comments are moderated faster than in the past and moderation decision-making will be more consistent on a broader scale. We still have human moderators to review the more nuanced and complex comments.
The algorithm has been programmed to moderate to CBC’s existing Content Submission Guidelines and it continually learns as the human moderators review comments that get flagged by community members.
For more information, read our FAQs on commenting and moderation.