Although we have made the decision to temporarily grant free access to CBC News Network on Gem during the COVID-19 crisis, CBC Gem premium is not free.
Normally, access CBC News Network is also included as a Gem premium feature, but as Canadians face the COVID-19 coronavirus pandemic and the constantly changing situation, CBC News Network has been temporarily made freely available to all subscribers on Bell TV, Shaw, and Cogeco, as well as CBC Gem, CBCNews.ca, the CBC News app and CBC.ca.
Please note that in addition to News Network access, your premium subscription provides an ad-free viewing experience for CBC Gem’s extensive library of hundreds of on-demand shows and movies, including comedies, dramas, and documentaries. A premium subscription also provides exclusive early access to select programs, with many more on the way.
You may cancel your Premium membership at any time, although we do hope you’ll stay with us.
For instructions on how to cancel, please click here.
If you need any additional help, please contact Gem customer support by clicking here or selecting the help option in the CBC Gem app.
Please note that as the situation with COVID-19 continues to evolve and more people are using our service, help requests have dramatically increased.
We will do our best to quickly answer all questions that come in. so please be patient if you do not receive a response from us right away.