The undefined (Error #LR-1198) message occurs when a user attempts to log into their account with an incorrect password more than 4 times in a row.
After the 4th incorrect attempt, the user's account will lock out for one hour.
If you need to update your password, please use the forgot password link here >> https://gem.cbc.ca/login#forgot
An alternate link can be found here >> https://www.cbc.ca/account/forgotpassword
For more information on how to reset your password please click here