You will be locked out of your account if you have entered the wrong password more than 4 times in a row.
After the 4th incorrect attempt, your account will be locked for two hours.
After 2 hours you can try to log in to your account again.
You can also unlock your account immediately by resetting your password.
Reset your Gem password
From the Gem website
1. Select the Sign in button located on the top right corner of the home screen.
2. Next, select the Sign in with CBC option.
3. Once on the Sign in screen enter enter your email address into the provided field and select Continue.
4. Select Forgot Password? from the Sign In screen.
5. On the Password Recovery screen, your email address will be automatically populated in the Email address field.
Tip
If you need to change the email address displayed, select the Modify button. This will allow you to manually enter a new email address.
6. Select Send and an email will be sent to you shortly. This email contains a link you will need to follow in order to complete your password reset request.
The link in this email will be valid for 72 hours.
If you do not receive your reset password email within a few minutes, please check your email account's junk or spam folder. Alternatively, you can resend the email if you still have the reset screen open on your browser.
7. Once you have selected the button or link, you will be taken to the reset password screen.
Enter a new password containing at least 8 characters and then select Reset password to finalize the update.
8. Once your password has been accepted, you will be able to log into CBC Gem with your new credentials.
If you are experiencing any issues resetting your password from Gem, you can reset your password from the CBC Membership Centre here >> https://www.cbc.ca/account/login
From our CBC Gem apps
iPhone, iPad and Android Mobile
1. While in the CBC Gem app, select My Gem on the bottom right corner of the home screen.
2. Next, select the Sign in button.
3. From the Sign in screen, select the Forgot Password option.
4. From the Forgot Password? screen, enter your email address and then select Continue.
5. An email will be sent to you shortly. This email contains a link you will need to follow in order to complete your password reset request.
The link in this email will be valid for 72 hours.
If you do not receive your reset password email within a few minutes, please check your email account's junk or spam folder. Alternatively, you can resend the email if you still have the reset screen open on your browser.
7. Once you have selected the button or link you will be taken to the reset password screen.
Enter a new password containing at least 8 characters and then select Reset password to finalize the update.
8. Once your password has been accepted, you will be able to log into CBC Gem with your new credentials.
Forgot password request on all other platforms
Currently, you can only reset your password from the Gem app on iPhone, iPad and Android Mobile.
If you have the Gem app on any other platform, please follow the instructions above for resetting your password from the Gem website.
Forgot password request from the CBC Membership Centre
If you're experiencing any issues updating your password via the CBC Gem website or app, you can try resetting it directly from the CBC Membership Centre - https://www.cbc.ca/account/login
If you're still experiencing issues, please contact Gem support: https://cbc.ca/gemsupport