What should I do if I don’t want to be tracked?
We take your concerns about tracking cookies seriously. It’s for this very reason that we strive to be open about our data collection practices. It’s also why we made transparency one of our guiding principles. We believe we should not only tell you about cookies and how we use your data but also put you in control of your data.
Here’s how you can control what’s being collected and how it can be used:
- Visit the My Interests section of MyCBC to opt out of specific audience segments and/or opt-out of CBC-controlled ad-targeting.
- If you would like greater control of your cookies, you can also follow these instructions to block cookies at the browser level. Just keep in mind that if you use a cookie blocker, some features on our websites might not work as expected.
Isn’t personalization creating filter bubbles?
We understand people may worry about personalization potentially narrowing their perspective and take these concerns very seriously. That's why we are taking an experimental approach with personalization, like on MyCBC, and taking active measures to prevent filter bubbles.
When some of these personalization features make their way into the main areas of the site, such as the CBC.ca homepage, you can rest assured that they will never replace the top news sections curated by our editors. These new features may help you find your favourite sections with fewer clicks or increase the likelihood of you finding something of interest. But these personalization enhancements won’t hide any of the general interest content that helps us fulfill our mandate as Canada’s national public broadcaster.
Why am I seeing multiple privacy pop-ups?
The cookie notification popup is not supposed to show up every time you visit the site. The information about whether someone has seen the notification is stored in a cookie so that it isn’t displayed again and we do not show notifications for browsers that don’t support cookies or have them turned off. If you are seeing it multiple times, it might be because your browser is accepting the cookie and immediately clearing it afterwards. This may happen if:
- you are visiting CBC.ca in incognito/private browsing mode,
- you have a tool set up to frequently clear your cookies, or
- web pages are being opened from inside a mobile app.
Is it possible any of these scenarios applies to you? If not, you can send us a ticket and it would help us to know more information about the device, browser, or mobile app you are using so we can help troubleshoot what might be happening. For example, I’m using a Mac, running OS Sierra, 10.12.6, and browsing CBC.ca using Chrome, 71.0.3578.44.