Can I redeem my code on the CBC Gem app?
No. Your code can only be redeemed on our CBC Gem website.
Where do I enter my coupon code?
Here's a quick video walking you through how to redeem a coupon code on the Gem website.
And here's a step by step walkthrough.
Select the coupon code from the promotional email you received.
Selecting this link will open the coupon promotion page on the Gem website.
Once you are on this page, you will be presented with more information regarding the promotion.
Once you are ready to redeem the coupon, select the coupon code button.
If you are not already logged into a CBC Gem account, you will be taken to our signup page.
Here you will have the option of creating a new account or Logging in to an existing account.
After clicking the coupon code button, click the Redeem coupon button and enter your code into the field provided
How do I know if the coupon was successfully applied?
If your coupon code was applied properly, you will see messages similar to the ones highlighted in the example below detailing the discount applied.
I already have a paid subscription/free trial. Can I use my code?
No. Your coupon code can only be applied to an account that is currently not in a Premium state.
As a new Premium subscriber, can I use my coupon in addition to the one month free trial that is normally offered to new users?
No. Coupons cannot be combined with another promotion.
I just cancelled my paid subscription so I can sign up again and use my code. Why isn't this working?
Your coupon code can only be applied to an account that is currently not in a Premium state.
Cancelling your subscription turns off subscription auto-renewal but does not revoke Premium access.
If you have cancelled your premium subscription you will still have Premium access until the end of your current billing period.
What credit cards does Gem accept as forms of payment?
We currently accept MasterCard and VISA credit cards on CBC GEM, as well as Debit MasterCard or VISA Debit cards.
How do I cancel my subscription?
For instructions on how to cancel your CBC Gem Premium subscription, please click here