Transactional and Service Emails
You may occasionally receive emails from CBC Gem pertaining to our service (i.e, warnings of service interruptions, major service updates…), or your account (i.e, invoices, welcome emails...).
These are service emails which directly pertain to your account, and the operation of the CBC Gem streaming service.
There is no option to unsubscribe from these types of service emails while you have an active CBC Gem account.
Occasionally, you may receive promotional newsletters from CBC Gem.
You are receiving these because you actively selected the ‘Sign up for notifications about contests, promotions and exclusive offers from CBC and our partners’ checkbox during the CBC Gem signup process.
You can easily unsubscribe from these newsletters.
One method of unsubscribing from CBC Gem promotional newsletters would be to follow the unsubscribe link located at the bottom of the newsletter you received.
Selecting unsubscribe will take you to a webpage where you will be asked to confirm whether or not you would like to unsubscribe from the CBC Gem Newsletters you have been receiving.
You can also unsubscribe from our CBC Gem promotional newsletters directly from the CBC Newsletter Subscriptions page.
After following the link, select Manage my subscriptions on the top right corner of the screen.
You will then be prompted to log in. User the same credentials associated with your CBC Gem account.
Once logged in, Select the unsubscribe button beneath CBC Gem.
If you have forgotten your password, or wish to update it, you can do so by clicking here.
If you need any additional help with your password please refer to our help centre article.