CBC live radio stations and other CBC audio content such as podcasts are available on a few 3rd party services such as TuneIn and RadioPlayer Canada, which also have Alexa skills. Unfortunately, we have less control over the response and reliability of these experiences and have no direct way of fixing any issues.
In order to ensure you get the most reliable experience when asking for CBC content is to make sure to use the CBC custom skill for Alexa. Remember to always say “Ask CBC to play…” before your favourite Radio One or CBC Music local station.
You may be launching TuneIn or another 3rd party service if you forget to say “Ask CBC…” before your voice request.