UPDATE: The issue described below has been resolved. If you are still experiencing this issue, please contact Gem support: https://cbc.ca/gemsupport
We are investigating an issue affecting Canadian Cogeco subscribers, who are receiving an out-of-country error message while attempting to access CBC Gem. These viewers may encounter the following error message:
“This content is not available outside of Canada. Please visit gem.cbc.ca/info/outside-canada for more information. Error - 4001.”
Our team is actively working to resolve this. Any updates will be posted here as they become available."