My app freezes at the loading (blue) screen? Audience Services Updated November 29, 2017 15:43 If your app is freezing, it is likely due to an issue with the install. We suggest trying to uninstall and reinstall the app. If that does not work, you can reach out to us. Related articles Do I need to have Flash to listen to live streams or clips? I need help streaming your videos I hear a looped message on my Apple TV and iTunes How do I change the audio quality?