My app freezes at the loading (blue) screen? Audience Services Updated January 10, 2018 08:43 If your app is freezing, it is likely due to an issue with the install. We suggest trying to uninstall and reinstall the app. If that does not work, you can reach out to us. Related articles I need help streaming your videos Do I need to have Flash to listen to live streams or clips? I hear a looped message on my Apple TV and iTunes How do I change the audio quality?