My app freezes at the loading (blue) screen? Audience Services Updated 10 January 2018 08:43 If your app is freezing, it is likely due to an issue with the install. We suggest trying to uninstall and reinstall the app. If that does not work, you can reach out to us. Related articles I'm experiencing issues streaming on Gem. What can I do? Do I need to have Flash to listen to live streams or clips?