If you are in Canada
Sometimes our system will make a mistake in identifying a user’s geographic location and block valid users from watching video. Usually these outages are brief, so it is suggested that you try again after a few minutes.
To verify that your IP address is being recognized as a Canadian address, please visit ip-api.com.
If you are located within Canada and still get this error you can contact us to investigate.
IMPORTANT: If you are using any anonymizers such as VPN or proxy services, you will be blocked from accessing certain content on CBC.ca. You will need to disconnect such systems in order to stream videos.
If you are outside of Canada
See our article, "Can I stream video if I'm outside of Canada."