We are currently in the process of removing the ability to log into our digital products using Facebook.
The Facebook login option has been removed from our websites, and we will be removing the functionality from our apps (Gem, News, Listen) within the coming weeks as well.
Your account will not be affected, and you will still have the ability to log in using your email address that was associated with your Facebook account.
If you encounter any difficulties, please refer to the scenarios listed below.
I never created a password when I set up my account
- To access your account you will need to set up a password.
- This can easily be done by following the steps outlined in this article
Error: email address associated with my Facebook account doesn't exist
- If at any point you have updated your email address through the CBC account centre, you will not be able to use the email address associated with your Facebook account.
- You will need to use your updated email address.
- If you have forgotten this address, please reach out to our support team.
Please use the Contact Us form here, and select the options Account Management and Account Access options.
I cannot remember the password I created
- If at any point you have updated your email address through the CBC account centre, you will not be able to use the email address associated with your Facebook account.
- You can find information on how to reset and update your CBC account password by reading this article.
I can't remember the email I used for my account
- If you have forgotten this address, please reach out to our support team, being sure to provide us with your full name.
- If you have forgotten this address, please reach out to our support team.
Please use the Contact Us form here, and select the options Account Management and Account Access options.
If you are still experiencing issues, please reach out to our support team.
Please use the Contact Us form here, and select the options Account Management and Account Access options.