If you’ve registered using a CBC account (and not Facebook or Google), then you can access and update your profile online or with the CBC TV app.
You possess a single CBC account which is recognized across several of our sites, including cbc.ca and cbc.ca/watch. Changes made concerning your email address or password will therefore be applied universally.
Updating your password
In order to change your password, please visit https://watch.cbc.ca/forgot from a web browser, or tap on the Forgot Password? link on the Log In screen of the CBC TV app and then follow the prompts.
If you have not forgotten your password and would just like to update it, please visit https://www.cbc.ca/account
Once you have logged in you can reset your password from the Profile section.
Updating your email address
In order to change your email address, however, and have the changes take effect on cbc.ca/watch or in the CBC TV app, you will need to log-in to your account via the cbc.ca website.
1. Please follow this link from your web browser http://www.cbc.ca/programguide/
2. Once you are on this page, click LOG IN on the top right corner of the screen as shown in the image below.
If you are already logged in, skip to step 4.
3. This will open a small pop up window where you can enter your credentials. Once they are entered, click Login
4. Once you are logged in, click the area on the top right corner of the screen where the words Log In previously were. Then click on My Profile
5. This will open up another pop up window. In this window, click on the Settings tab. From here you can update email address. On the bottom half of the page you will see your currently used email address and two text fields.
In the first text field with the header "Use Another Email:", enter your new email address.
In the next field with the header "Password", enter your current password.
6. Now click Save Changes.
A verification email will now be sent to your new email address. Be sure to open this email and click the verification link enclosed.
Once you have followed the instructions and your email address or password have been successfully reset, you should be able to return to cbc.ca/watch and sign in using the newly updated credentials.